Your privacy is important to us. This policy explains how we handle and protect your data.
Last updated: May 2026
ClinicCare Automation Services ("we," "our," or "us") is committed to protecting the privacy and security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you use our ClinicCare platform ("Service").
By using ClinicCare, you agree to the collection and use of information in accordance with this policy.
Clinic Information: When you sign up, we collect clinic name, contact information, business details, and WhatsApp Business account credentials (with your explicit consent).
Patient Data: The data you enter into our system includes patient names, phone numbers, visit dates, treatment types, and any notes you add. This data is entered by your staff and stored securely on our servers.
Communication Data: We store WhatsApp message history between your clinic and patients, including automated follow-ups, patient responses, and review requests.
Usage Data: We collect information about how you use our platform, including features accessed, time spent, and interactions.
We use the collected information for the following purposes:
Secure Processing: All patient data is processed securely using industry-standard encryption protocols. Data is encrypted both in transit (using TLS/SSL) and at rest.
WhatsApp Communication: We use the official WhatsApp Business API to send and receive messages. Your WhatsApp Business account remains under your control, and we only access it to facilitate automated communications.
Clinic-Controlled Data: You retain full ownership of all patient data. You can access, modify, or delete patient information at any time through your dashboard.
Data Storage: Patient data is stored on secure servers located in India. We implement appropriate technical and organizational measures to protect against unauthorized access, alteration, disclosure, or destruction.
We do NOT sell, trade, or otherwise transfer your personal information to outside parties. We may share information with:
We require all third parties to respect the security of your personal data and to treat it in accordance with the law.
As a clinic using our Service, you are responsible for ensuring you have the necessary consents to process patient data. Your patients have the right to:
We provide tools within our platform to help you manage patient data and honor these rights.
We retain patient data as long as your account is active or as needed to provide you services. You can delete patient data at any time. After account termination, we may retain certain information in anonymized form for analytics purposes.
We use cookies and similar tracking technologies to enhance your experience. Cookies help us analyze traffic and improve our website. You can instruct your browser to refuse all cookies, but some features may not function properly without them.
Our Service may contain links to third-party websites. We have no control over the content or privacy practices of these sites. We encourage you to review the privacy policy of any third-party site you visit.
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "last updated" date. You are advised to review this Privacy Policy periodically for any changes.
If you have any questions about this Privacy Policy, please contact us: